Our Policy
A.L.I.V.E. and National Business Investigations, Inc., doing business as, MPS Security and Protection ("we" or "us") respects and understands concerns about confidentiality and privacy. We take reasonable steps to ensure the personal information you provide is handled in a safe and responsible manner. This Privacy Policy applies to MPS Security and Protection and the data collected through this website (www.security-mps.com) and offline. Below, we describe the information we collect both online and offline, and how it's used and disclosed. We also briefly describe our practices as a service provider.
By using any of our services, you agree that your information will be handled as described in this Policy. Please review this Policy regularly, as it may change at any time at our discretion. Notice of material changes will be provided as required by law. Your use of our website, and any dispute related to privacy, is subject to this Policy and our Terms of Use, which are hereby incorporated by reference.
California Residents: See the section "Important Additional Privacy Information for California Residents" at the end of this Policy for your rights under state law. If any other section here conflicts with that section, the California Section controls for California residents.
We collect information about you directly, from other individuals/organizations, and automatically through your use of our website. We primarily collect:
- Name, contact information, and other identifiers
- Customer records / purchase history
- Usage data (how you use our online services)
- Professional/employment-related information
As our services are typically provided to businesses, much of the information we collect is related to our relationship with your employer.
Information We Collect Directly from You:
- Newsletter Signup: Email address and, in some cases, your name.
- Customer Service: Name, contact info, the reason for your inquiry. Calls may be recorded for quality and training purposes.
- Request a Quote/Consultation: Name, business/job info, service requested, and any other info you choose to share.
- Purchases: Name, billing, and payment info if applicable; purchase records.
- Social Media: We may see your post and contact or comment, but typically do not associate this with your account.
- Ethics/Incident Reporting: Any information you submit as part of a report.
- Events/Trade Shows: Contact information if you request info at events.
- Appointments/Employment: Appointment and employment inquiries, including information forwarded by friends.
- Additional: We collect information during account creation and ongoing service, including portal credentials, usage logs, access times, etc. Some portals are for community or business clients where data collection is directed by the client.
Information From Other Sources:
Your employer or friends may provide information (such as lists of authorized users or contacts for job opportunities). We may also purchase business contact lists periodically.
Information Collected Automatically:
We collect certain usage data automatically, such as: domain name, browser type, OS, pages viewed, links clicked, IP address, visit duration, and referrer. We may also determine approximate city, and typically do not combine this with personal data. See "Cookies and Other Tracking Technologies" for details.
Information as Service Provider:
When services are provided to a business client, the client directs the scope of information collected; these services may include video/audio recording.
- Customer service, response to inquiries, and appointments
- Fulfillment of services, orders, and communications about your use
- With consent or as permitted, sending email communications and marketing
- Personalizing your experience and tailoring content
- Marketing and promoting services, including targeted advertising
- Assessing ad campaign performance
- Web analytics and research to improve services
- Administering surveys and questionnaires
- Website debugging and maintenance
- Legal compliance, investigations, and risk management
- Detecting and preventing fraud or illegal activities
We may share your personal data with:
- Service Providers: For hosting, advertising, analytics, product development, and related purposes.
- Affiliates: For marketing purposes, when allowed or with your consent.
- Business Clients: If your inquiry relates to a building or business we serve, we may forward info to the client.
- Business Transfers: If sold or merged, info may transfer to the new entity.
- Legal Requirement: In response to legal obligations, court orders, or subpoenas.
- Protection: To investigate, prevent, or take action regarding illegal activities or risks.
Our Use of Cookies and Other Tracking Technologies
We (and affiliated vendors) use cookies and other technologies for analytics, marketing, campaign measurement, and targeted advertising. Typically, this is not combined with your personal data.
- Cookies: Small data files (session and persistent) for navigation, authentication, and analysis.
- Session Cookies: Last only during active browser sessions. Used for processing transactions and requests.
- Persistent Cookies: Remain after browser close, used for site analytics and targeted advertising.
- Disabling Cookies: Cookies can be managed in your browser's settings. Some site features may not function if disabled.
- Clear GIFs / Pixel Tags: Embedded graphics used to manage content, email logs, and measure performance.
- Analytics: We use services like Google Analytics. For information or opt-out, see Google's Privacy Policy.
- Do Not Track: Currently, our site does not respond to "do-not-track" browser signals. You may opt out of targeted advertising with the DAA opt-out or NAI opt-out.
Links
Our site may link to third-party websites. These are governed by their own privacy policies, not ours.
Opting Out of Email Marketing
You may opt out of promotional emails via the opt-out link provided in any such email or by writing to privacy@aus.com. Processing may take up to 10 business days. Transactional/account emails may still be sent.
Security
While we use industry-standard practices to protect your data, we cannot guarantee absolute security. Unlawful interception or unauthorized access may occur despite our safeguards.
You can write to us at:
MPS Security and Protection
25020 Las Brisas Road, First Floor
Murrieta, CA 92562
Important Additional Privacy Information for California Residents
In accordance with the California Consumer Privacy Act (CCPA), we notify California residents about their rights, the categories of information collected, and how we handle it. This section does not apply to job applicants, employees, independent contractors, or business relationship communications except for "Right to Opt-Out" and "Right of Non-Discrimination".
Categories of Personal Information (Last Updated: October 8, 2021)
| Category |
Description |
Disclosed? |
Categories of Third Parties |
| Identifiers |
Name, alias, user ID, email, phone, address, IP, government IDs |
Yes |
Service providers, government, affiliates, advertising, analytics, social, ISPs, clients |
| Customer Records |
Personal/contact info, account/payment info, identifiers, health info |
Yes |
Service providers, government, affiliates, advertising, analytics, social, ISPs, clients |
| Commercial Information |
Service purchase/usage history |
Yes |
Service providers, government, affiliates, advertising, analytics, social, ISPs, clients |
| Usage Data |
Browsing, interactions, access logs |
Yes |
Service providers, government, affiliates, advertising, analytics, social, ISPs, clients |
| Audio, Video & Electronic Data |
Recordings (calls, videos as part of service) |
Yes |
Service providers, government, affiliates, ISPs, clients |
| Professional Information |
Employment, title, business contact, memberships |
Yes |
Service providers, government, affiliates, advertising, analytics, social, ISPs, clients |
| Inferences |
Profiles of preferences, behaviors, abilities, etc. |
Yes |
Service providers, government, affiliates |
Sources: Individuals, advertising and data analytics providers, social networks, ISPs, platforms, brokers, business customers.
CCPA Rights:
- Do-not-sell (opt-out): Opt out of sales of your information here. You may also visit optout.aboutads.info and optout.networkadvertising.org to manage some opt-outs.
- Right of deletion: Request deletion of your information (subject to exceptions).
- Right to know/access: Request disclosure of the personal information we have collected, disclosed, or sold in the prior 12 months.
How to submit a request:
- Online via our CCPA Request Webform
- Phone: 855-592-6982 (toll free)
Verification of your identity is required for processing. You may authorize an agent to submit requests with documentation.
SMS / Text Messaging
By providing your mobile number, you consent to receive SMS messages regarding our services and updates. Message frequency varies. Rates may apply. Opt-out by replying "STOP" at any time. Your information is never shared beyond what is required by law.
Questions or Complaints
For privacy-related concerns, call 951-677-3500.
MPS Security
